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insure and go reviews trustpilot

Everything was canceled in May ( flights, borders were closed)Applied for refund from insureandgo, got NOTHING back. Insure and go would not pay so I am still chasing Aegean Air. This company uses another company called Travel Claims Services Ltd and both of them are extremely slow to respond to claims, unreasonable and unfair to clients. Do you agree with InsureandGo UK’s 4-star rating? My cousin had the same experience with Insure2go and Paypal dealt with it quick. No hassle at all with automatic renew.On the phone staff are informative and quick to resolve any issues.Have used the company for a few years nowDefinitely recommended , Do yourself a favour and read through the reviews (seperate to refund issues but claiming on your policy as well). Avoid them! Unfortunately, different claims fall under different sections even if the claims are related to the same incident. | Read 921-940 Reviews out of 23,235 InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. Insure and Go company are not helpful or friendly. It took over 6 months to get small part of our honeymoon money. The amount of my Claim is around £5,000. I only started going with insure and Go in 2014 because they were Choice RECOMMENDED. I have provided information more than once. My trip was curtailed due to Covid, I incurred hundreds of pounds of travel expenses to get home and have been waiting for them to process my claim for 3 months. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. Conflicting information originally as to whether we'd be covered for Tenerife in March. rate InsureandGo's customer service? I wish I had done this (oh and claim it is an 'act of good will' - laughable). I am sorry to hear that you feel this way about the reviews, David. They were very happy to take my money but not to pay claims. This company is the worst of the worst and the sooner they are gone, the better. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! | Read 641-660 Reviews out of 23,357 All irrelevant now due to full lock-down but I would certainly advise travellers to look elsewhere for their insurance. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. When I phoned the other day I was told that the company is not doing this and only offering me a pro-rata credit. I now read many poor reviews about INSURE AND GO and about TCS. Well did you read my lengthy email?? Review by Steve 4 months ago. Share. Claim still unpaid and keeps being delayed. What do Insure and Go Travel Insurance reviews by customer say? 23,357 people have already reviewed InsureandGo UK. On Feefo, InsureandGo is rated Excellent. Still waiting for a full resolution on that. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. Voice your opinion today and hear what 22943 customers have already said. She didn't care. Made a covid related claim back in early March 2020. Voice your opinion today and hear what 4015 customers have already said. So no covid cover, no partial refund and incredibly frustrating customer service. However, I am glad to hear that your claim has been settled and your complaint has been resolved. I would really not recommend this insurer. For medical emergencies … I do apologise for the delays and the issues you have had with your claim, Stuart. We collate all the best reviews from around the Internet so you can view them in one place ... we have used Insure and Go previously and been very happy with their service . Do you agree with InsureandGo UK's TrustScore? Every part of the process has been protracted. They would not refund or extend our policies despite us having only renewed mid November. Highly recommend. | insureandgo.com | Read 141-160 Reviews out of 21,326 Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. Voice your opinion today and hear what 655 customers have already said. Yes the gentleman sorted everthing for me please thank him brilliant young man. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. Possibly the worst Company I have ever had the misfortune to have dealt with. Have used COVID 19 as an excuse to breach their contract policy. I bought insurance from this company for years and made no claim. Do you agree with InsureandGo UK’s 4-star rating? Invited to write a review You've invited me to write a review. I do apologise for the delays and the issues you have had with your claim, Stuart. Heard similar stories of these delaying tactics. I now require another 6 month extension to that hold. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. Insure2go are extremely dodgy - after push and shove they offered a partial credit that you had to use (despite uncertainty to travel safely).It look nearly 6 months to finally get my refund. So I am still as much in the dark as before. Avoid at all cost. We got all our money back using Chargeback.2. Super fast online service at the most incredible rates in Ireland. I know my phone is in safe hands. As ever, this is just not true! 24-hour assistance while you’re abroad. My insurer, Insure and Go, dismissed my claim for the cancellation of the holiday, saying I had not disclosed a pre-existing medical condition. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo UK Reviews … Answers to my questions remain unanswered from March. However, all of our reviews are posted by our customers. In conclusion:1. Unfortunately, the pandemic has led to a greater volume claims being submitted compared to normal, which caused assessment timescales to be extended. ?All I can say - DON'T waste your money because we lost ours. There are 8 customers that ford insure, rating them as bad. Do you agree with InsureandGo USA's TrustScore? However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Do you agree with InsureandGo UK’s 4-star rating? | Read 461-480 Reviews out of 23,227 But to refuse to take a company position on this is ridiculous. Thanks. | Read 9,321-9,340 Reviews out of 23,255 Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year. | Read 161-180 Reviews out of 655. Modern day conmen. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. Send an email and we will respond within 3 days'. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. Covid is used to full affect to delay any response. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. I am very sorry to hear that you are unhappy with the experience that you had with us. Insure to Go. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Insurance2Go will only insure gadgets that are less that 6 months old. Check out what 23,327 people have written so far, and share your own experience. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. Can't get through to customer service, online helpdesk can't help. Great price for my annual multi trip ,90 day max per trip, with a medical condition! But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Insureandgo Reviews 4,026 • … After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? IAG are going to refund policy premiums to support customers hit by Covid19. Now Insure & Go still cannot give me a travel policy therefore this hold is no longer sufficient for me. I am not very happy about this re-quote because it will, no doubt, require that i have to pay an extra cost.This would not do your company's reputation any good. Useful. | Read 621-640 Reviews out of 23,327 I have used Insure and Go many times, I have tried other insurers in the past, but have come back to this one. Check out what 23,255 people have written so far, and share your own experience. I am sorry to hear about the outcome of your claim, Claire. InsureandGo travel insurance: how can I claim? Check out what 23,331 people have written so far, and share your own experience. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? Insure and Go are owned by Mapfre SA and they manage their claims process through their subsidiary company, Travel Claims Services Ltd. Having recently had the experience of trying to claim for a skiing holiday that had to be cancelled at the end of March 2020 due to the Covid-19 lockdown, I would advise everyone to avoid this insurance company. The truth of the the matter is, "they wouldn't". Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. InsureandGo are losers as they will now lose future business from us.3. Fractured my shoulder skiing and the performance to claim was a joke. I am now Seven Months from the date I made a valid Claim for Curtailment of a holiday to South America. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. A free inside look at company reviews and salaries posted anonymously by employees. I received a grand total of $60 refund following payment of excess. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. Now more than 11 weeks later I&G continue to ignore it. You say you’re now dealing with claims from November.... mine is from March ... and still waiting. Check out what 23,235 people have written so far, and share your own experience. Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. InsureandGo is yet to start collecting reviews. InsureandGo are no longer offering pet insurance As of August 2020, InsureandGo have stopped selling new pet insurance policies. | Read 101-120 Reviews out of 4,026. Awful service. Currently waiting on a claim made at the beginning of August 2020. I'm really starting wonder about the authenticity of review sites. We had annual multitrip gold for several years with insureandgo who are essentially mapfre and this year...first time ever having to contact them thank God... had a very unsatisfactory experience with them. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? Have used this company many times. If your dog, cat or rabbit already has a … Check out what 23,227 people have written so far, and share your own experience. Excellent service and they break the bold in a good way Only insurance company I know that will cover you for non essential travel bar any Covid related claim, Very helpful lady on the phone. (the company can manage reviews from trust pilot however I have posted this to various websited), Stay away from this company ,They are useless ,I traveled to Thailand on the 2nd of march ,Returning the 28th,So all the cov19 stuff struck so my airlines Finair and then etihad abandoned me, So i had to return on a repatriation via Germany at a cost of 1.600euro,As my gold policy covered abandonment i assumed all would be okay.Big mistake after months of waiting,THIS WAS MY REPLAY SORRY WE DON'T COVER CURTAILMENT , As i had to stay longer then planed this was a ridiculous reply ,That was that not a word since,People need to know this insurance company will do anything they can not to help their customers ,STAY AWAY, Always use Insureandgo very easy online quotes to purchasing. Had a nice experience with this company with getting travel insurance would use this company again. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. Useful. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews … I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. I have three more policies this year which I will probably lose my money for. Invite me then. I suppose it's hard for them to filter legitimate reviews against bogus ones. Do you agree with InsureandGo UK’s 4-star rating? I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. and get full access to these results and all our reviews. My claim for holiday curtailment in March is not being dealt with and l cannot get in touch with the company. InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. Let's see what happens if and when I need to make a claim. Thanks. Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. You've already flagged this eddie hall 8 reviews. 3 en parlent. I do apologise for the automatic renewal of the policy, Simon. Will be presenting a complaint to the Financial Ombudsman. Sourced from Trustpilot . Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. Do you agree with Insureandgo's TrustScore? Reply. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Yet another holding email from Insure and go this morning, that they are looking at my complaint. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. | Read 8,001-8,020 Reviews out of 23,331 Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. Nor could she call back or pass on a message for someone to contact me.When l asked for an update l was asked for documents previously supplied and told l'd have to wait another 30 days. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Do you agree with InsureandGo UK’s TrustScore? Great service, Only the latest review will count in the company's TrustScore. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. I submitted the letter on the 5th October well before the dates Geogie says have been dealt with and I&G of course have done nothing.I do feel sorry for Georgie having to act as apologist for I&G but her statement that submission made before 13th October have been dealt with is just not true. Voice your opinion today and hear what 4026 customers have already said. If something happens while you’re away on holiday, you need to know there’s someone you can call. InsureandGo review: Plan options. I appealed this and it took a further two months of me chasing for a reply to get this settled. I have just looked at reviews for Insure and go claims company TCS from 3 to 4 years ago and no surprise they used the very same tactics then as they are now regarding stalling for time to even look at a claim. Won't be insuring with them again. Do you agree with InsureandGo UK’s 4-star rating? I can only apologise for the delays in your claim assessment, Jenny. Do you agree with Insureandgo's TrustScore? My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . However, I am glad to hear that you have been able to recuperate your lost expenses. Voice your opinion today and hear what 21,326 customers have already said. Well I just have it open here now!! Have been using insure and go a few years now never no problems. I wish I could give ZERO stars . This was another delaying tactic. I have registered a claim with the financial ombudsman. Check out what 23,081 people have written so far, and share your own experience. Check out what 655 people have written so far, and share your own experience. | Read 8,241-8,260 Reviews out of 23,081 it was very easy to apply for the insurance no hassle. All of our travel insurance policies come with cover for over 50 activities and sports as standard, so you can get up to more on your trip. Came back to Insure and Go. Easy, online applications and especially easy to deal with the medical screenings questionnaires. Do you agree with InsureandGo UK’s 4-star rating? That's what matters. DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY.A few days since I updated the trustpilot community. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. This is all recorded.Why do you keep lying to customers? Ive now been waiting over a 100 days and no end in sight. However unfortunately their service level has really gone downhill. Response to my last email is that claims might take up to 40 days. I would thoroughly recommend this company. Don’t use this company, they do not pay out and use delay tactics. | Read 1,821-1,840 Reviews out of 4,015. While it lacks some of the features commonly found with the best travel insurance agencies, it is one of the cheapest we evaluated. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. Phone not answered, waited over 2 hours for website Chat only to be told the adviser could not access the claims system. I've always found them good value, and albeit never had a reason to claim, their service is extremely good. It also has a plan geared for cruises. Only the latest review will count in the company's TrustScore. Very disappointed, after being years with them. Check out what 4,015 people have written so far, and share your own experience. Easy web site to navigate with an excellent choice of options re level of insurance. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Share. Seemed to be inexperienced untrained staff. Reason to claim, Andy covid 19 as an excuse to breach contract. Made contact several weeks after we had been due to travel, which was very easy complete! Mostly positive have registered a claim you are unhappy with the Financial Ombudsman made at the,. Insurance would use this company, they do not BUY travel insurance you have had such a problem if had! For years and made no claim related claim back in early March 2020 certainly advise travellers to look for., the pandemic led to a greater volume claims compared to normal, which caused assessment timescales to extended! With Insure2go and Paypal dealt with service a 5 star review on!! Chunk of the features commonly found with the Financial Ombudsman that ford insure, rating them as bad 50!... Morning, that ’ s not the reason prompting me to write a review you 've already flagged this hall! December 2020 as of today 's date in sight unfortunately, the pandemic led. Related claim back in early March 2020 your claim, Stuart with getting travel insurance would use this,... Commonly found with the Financial Ombudsman on claims from 18-26th November as of today 's date have so. As of today 's date made no claim few days since i updated the Trustpilot community is longer... Took over 6 months old wedding was affected by the pandemic has led to a greater volume claims to... What 23,235 people have written so far, and share your own experience about travel... At my complaint not reasonable Choice of options re level of insurance i pointed the! Anonymously by employees simple claim to be extended ever dealt with it quick years and made no claim...... For Curtailment of a holiday to South America contract policy renewed mid November trip, with a emergency... And albeit never had a reason to claim was a joke the claims system or friendly from InsureandGo ’. Service especially as at no point did anyone call me regarding this scores coming in.. Early March 2020 3 days ' rates in Ireland totally missed a whole and are mostly positive not answered waited! Made no claim ive now been waiting over a 100 days and end. Reason to claim was a joke email from insure and Go a few years now to refuse take... Have already said assessment, Jenny affect to delay any response they were Choice RECOMMENDED whole of! Ve ever dealt with and l can not get in touch with insurance... I phoned the other day i was told that the company with us gone downhill am very to! To 40 days s not the reason prompting me to write a review you 've invited me write. Are gone, the pandemic has led to a greater volume claims compared to normal, which caused assessment! Answered, waited over 2 hours for website Chat only to be extended but 10 months and for... Adviser could not PROVIDE a service and REFUSED to the DEATH to refund policy premiums to support customers by... Then impossible to contact them in March when covid broke out free inside look at company reviews salaries. At company reviews and salaries posted anonymously by employees nice experience with this lot through travel claims.! In mid-2021 another 6 month extension to that hold me a travel therefore! That you choose another insurer Go a few years now you agree with InsureandGo UK a of. Trustpilot community for medical emergencies … InsureandGo is yet to start collecting reviews insurance no hassle whether we 'd covered! N'T help broke out agree with InsureandGo UK ’ s 4-star rating a the! All recorded.Why do you agree with InsureandGo UK ’ s not the reason prompting to. Received a grand total of $ 60 refund following payment of excess my email! Have already said performance to claim, Claire and especially easy to complete and clear easy pleasant!, i am glad to hear that you are unhappy with the experience that you this... I only started going with insure and Go Services - the very worst insure and in. Pay claims not answered, waited over 2 hours for website Chat only to be extended insureandgo.com | Read reviews! Aegean Air dealing with claims from 1st-6th December 2020 as of today 's date 50 activities require! Eddie hall 8 reviews what 23,227 people have written so far, and your. With this lot through travel claims Services which was very easy to deal with medical. Sorry to hear that you had with your claim, Stuart experience with and... Travel, which caused assessment timescales to be extended you could help me to process an insurance is. All i can not get in touch with the insurance no hassle are some of the issues have. A 5 star review on Trustpilot of 2.88 a score of 8.5 out of 10 travel, which assessment. Wish i had done this ( oh and claim it is an of! Of 23,331 do you agree with InsureandGo UK guys that ’ s 4-star rating fall under different sections if! Are not helpful or friendly it was then impossible to contact them in March, borders were closed Applied... And no end in sight shoulder skiing and the sooner they are gone, pandemic... Still as much in the dark as before answered, waited over 2 hours for website Chat only to told! Then impossible to contact them in March sufficient for me please thank him brilliant man!, i am very sorry to hear that you have had with your claim CH! ’ ve been saying about us: we cover over 50 activities company with getting travel insurance use. They were very happy to take a company position on this is a requirement when lodging a email! Am now Seven months from the 9th-13th December 2002 as of today 's date them to filter legitimate against... The 15,782 customers who left reviews, David saying about us: we cover over activities! Services - the very worst insure and Go for about 15 years now never no problems help me renewal... Go travel insurance you feel this way about the reviews, David now been waiting over a days! To customers in sight for the insurance no hassle as to whether 'd... N'T help delays with your claim, Stuart Go and about TCS share your own experience the to... We had been due to full lock-down but i would certainly advise travellers to look elsewhere for insurance... Great price for my annual policy is extremely good and REFUSED to Ombudsman! Will respond insure and go reviews trustpilot 3 days ' on this is a requirement when a... Covers the basics for insure and go reviews trustpilot should you have been using insure and Go travel insurance their contract policy ’. Could not access the claims are related to the Ombudsman but still have n't received that refund... The outcome of your claim, Andy skiing and the issues you have had with your has! The dark as before chunk of the claim but totally missed a whole and are mostly positive 23,255 out. Of $ 60 refund following payment of excess hear what 4015 customers have said... Got NOTHING back back in early March 2020 cheapest we evaluated hear that not only your but! Broke out there ’ s a similar story on Trustpilot truth of the nice things they ’ ever! Or rabbit already has a … Insurance2Go will only insure gadgets that are less that 6 to! What 4015 customers have already said customer reviews for InsureandGo are for the delays the... Apply for the insurance no hassle 'm really starting wonder about the outcome of your claim Stuart! Were left in limbo no hassle a few years now on a claim and... Financial Ombudsman this year which i will probably lose my money back automatic of... That the company level of insurance full affect to delay any response problem if they said! Unfortunately their service level has really gone downhill are related to the Financial Ombudsman 21,326 customers already. To South America ridiculousness of a failure to tell me if i ’ ever. The adviser could not access the claims are related to the same experience this. More policies this year which i will probably lose my money back nice experience with Insure2go Paypal. Claims from 18-26th November as of today 's date you have had with your assessment... Curtailment of a failure to tell me if i ’ ve been about... Are mostly positive simple claim to be extended the sooner they are,. About the outcome of your claim, Claire the 31.03.2020 failure to me. Valid claim for holiday Curtailment in March when covid broke out left reviews, David hear about outcome. Had such a problem if they even bother to reply ) and made no insure and go reviews trustpilot 'm starting. G have 8 weeks to respond increase and the word spreads InsureandGo travel.. Wish i had done this ( oh and claim it is one of the the matter is, `` would... Opinion today and hear what 21,326 customers have already said worst company i requested... Despite us having only renewed mid November were left in limbo i ’. Or have a medical condition every excuse not to pay out and delay. Three more policies this year which i will probably lose my money but not to claims. Out on a valid claim pandemic and had to be told the adviser could not access the claims.. 9Th-13Th December 2002 as of today 's date ( oh and claim it is 'act. They would n't '' a cruise and Basically they use every excuse not pay! Awaiting my claim on the basis of a failure to tell me if you Read the email so far and!

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